National Storage Affiliates is a Greystone MIT client that utilizes Jira Service Management for all of their client support tickets. They came to our development team for help in automating their process of either sending an email to create a ticket in our ConnectWise system or using Zapier, a third party software which had its own limitations in what could be communicated.

Greystone built a custom integration that allows for a 2-way sync between Jira Service Management tickets and ConnectWise tickets. This connector has improved and streamlined National Storage Affiliates’ ticketing workflow and was built to be dynamic and modular to accommodate for future modifications.